FAQ at websagogo.co.uk
F.A.Q. List
Frequently Asked Questions

Information!Enter your search term below for a return. Be as specific or general as you like. Or use the drop down menus to select a department and category to browse. You may also wish to use our Help Files or KnowledgeBase to find answers to your questions.

Department:   Category:  

Q: How do I get a new Domain Name?
A:
  #1324    Dept/Cat: Domains/ Domain Manage

Q: Can I transfer my domain name to another registrar?
A:
  #100708515    Dept/Cat: Domains/ Domain Manage

Q: Do domain names expire?
A:
  #100708513    Dept/Cat: Domains/ Domain Manage

Q: What is a domain registrar?
A:
  #100708510    Dept/Cat: Domains/ Domain Manage

Q: What is a domain name?
A:
  #100708421    Dept/Cat: Domains/ Domain Manage

Q: I already have a domain name registered with another registrar.  Can I use that domain name and that registrar with my Web-a-gogo website?
A:
  #11111220    Dept/Cat: Domains/ Domain Manage

Q: Is there a minimum time restriction before I can transfer a domain name?
A:
  #1111081223    Dept/Cat: Domains/ Domain Manage

Q: What happens if I forget to renew my domain name.  Do I lose it?
A:
  #111708424    Dept/Cat: Domains/ Domain Manage

Q: What is a WhoIs Listing
A:
  #0412101647    Dept/Cat: Domains/ Domain Manage

Q: I received a letter telling me my domain name was about to expire and that if I didn't send them $35.00 right away that I would lose my domain name.  I thought Webs-a-gogo handled my domain name.  Why did I get this letter?
A:
  First -- If you bought your domain name through or transfered your domain name to Webs-a-gogo's control, you are protected.  Even if you fall victim to one of the many companies who conduct domain name registration scams, we've got your back!!  
 
  Every domain name that is registered has the contact information for the registrant (you) placed in the national WhoIs database.  This includes your email address, your home address and your phone number.  The WhoIs database is PUBLIC ACCESS.  These "domain name scammers" harvest the information from WhoIs, then conduct mail campaigns that lead you to believe that you are about to lose your domain name.  You, not wanting that to happen, send them a check, normally for at least twice what the renewal would cost you through us.  These scammers then try to get your domain name transferred from your current registrar to themselves.  If they are able to accomplish the transfer, whatever services you have associated with the domain name stop working.  You cannot transfer the domain name back to your web provider's control for at least 60 days.  In general, you're in a mess.
 
Learn more about this deceitful practice.  Visit the links provided below:
 
 

http://www.bbb.org/upstate-new-york/business-reviews/internet-services/domain-registry-of-america-in-buffalo-ny-17000531/

 

http://www.searchengineoptimizationjournal.com/2008/03/18/domain-registry/

 

http://www.ucan.org/blog/blog/scam_alert/domain_registry_of_america_scam

 

 
  Here at Webs-a-gogo we protect our clients by automatically, unless you request otherwise, registering ourselves as the ADMINISTRATIVE contact for your domain name.  In this way, even if you are duped into paying an unscrupulous scammer, the request to unlock the domain for transfer comes to US.  At that time we will contact you to see if the transfer request is legitimate.
 
 
Second --- If you want to protect your information from display in the WhoIs datatbase, contact us about our "Private Registration" offering.  For a very nominal cost your personal information can be protected from "harvesting".
 
 
  
  #0604101023    Dept/Cat: Domains/ Domain Manage

Q: Does web-a-gogo offer any kind of web tracking?
A:
  #112808510    Dept/Cat: Hosting/ WAG-Trak (Website Tracking and Analytics)

Q: Does Webs-a-gogo offer unlimited email accounts?
A:
  #111708320    Dept/Cat: Hosting/ Email

Q: Where can I get a fast SSL that does not cost much?
A:
  #SSL-456    Dept/Cat: Security/ SSL Certificate

Q: What is a "STRONG" password?
A:
  #021209410    Dept/Cat: Security/ Passwords

Q: What are cookies and why do I need them to use Webs-a-gogo's products?
A:
 
For all intents and purposes, cookies here at Webs-a-gogo are used as your identification card for our servers.   
When you become a member (or purchase other products/services), Webs-a-gogo writes a cookie to your computer.  The cookie that Webs-a-gogo writes to your machine is used to enhance our security, protect you and identify you on your return trips to our site.  It is uniquely yours and is read by our servers on each visit you make, then compared against our records to verify that you are an account holder here at Webs-a-gogo.  This also insures that no one else can access or view your information here at Webs-a-gogo.
 
Most computers are shipped with cookies enabled.  If your computer does not allow cookies, see the Webs-a-gogo HELP "Allowing Cookies".
  #0330100815    Dept/Cat: Security/ Cookies

Q: Is there a "best way" to get my site listed in Google or Yahoo?
A:
There's not really a "best way". Different search engines use different algorithms to determine your "value" to them. We can help you submit your site to the major search engine companies and we also have some very "slick" methods for optimizing your search engine value. Some of these methods are built in to the site, and some are "pay for" services. But officially there is no "one way" to do it. That is the legal answer! Now...The fact is that we have built Webs-a-gogo from the ground up with SEO in mind. Almost every piece of data on a Webs-a-gogo page has been optimized for Search Engine Appeal. In orther words we recognize the standards applied by the three major search engines which occupy the largest share of the market. Those three being Google 53%, Yahoo 21%, MSN 8%. As such we have followed their guidelines for optimizing a webpage for increasing index ranking in a natural search return. Our years of experience have taught us what you need to do to get found. If you follow our guidance, not only can you get in the Top-10 but...depending on your level of commitment, you can BE the Top-10. The icon called "Site Setup Optimize" in your Control Center will help you setup your websites keywords, page descriptions, meta page titles and more. Then we re-use this information on every page of your site. Further, all items, links, pictures, titles, subtitles and other objects in your site have special code added to them designed especially for Google and others. To further help you with your search result Top-10 quest, we have created our very own proprietary technology called MPOP Sites. These, more than anything else you can do will help your name, your site, your product get in front of a searcher. What's more, it's cheap. Real Cheap. Dollar for dollar the best money you will ever spend on your website marketing. Guaranteed. MPOP is designed to be used together with your content for maximum results. Contact your WAG-Specialist for more information.
  #112808547    Dept/Cat: SEO/ SEO Optimization

Q: What do I do if I need emergency support after business hours?
A:
  #0325101343    Dept/Cat: Support/ General Support

Q: How can I make a suggestion to improve the function and ease of the Webs-a-gogo Module Management and Editing Pages?
A:
  #0325101608    Dept/Cat: Support/ General Support

Q: What is a Cookie or Cookies, and why do I have to use them?
A:

Simply put, a cookie is data normally stored in a cookie file.  These cookies are for eating.  A cookie is information that a website puts on your computer so that it can remember something about you and your preferences when you return at a later time.

Technically speaking:  The communication between you and web servers out there is typically referred to as a “Client / Server Communication”.   You are the Client and we are the Server. Cookie information is stored for future use by the Server (Us) on the Client Side (You, or your computer).  Typically, a cookie records your preferences when using a particular site. Using the Web's Hypertext Transfer Protocol (HTTP), each request for a Web page is independent of all other requests. For this reason, the Web page server has no memory of what pages it has sent to a user previously or anything about your previous visits. A cookie is a mechanism that allows the server to store its own information about a user on the user's own computer. You can view the cookies that have been stored on your hard disk (although the content stored in each cookie may not make much sense to you). The location of the cookies depends on the browser.
   Internet Explorer stores each cookie as a separate file under a Windows subdirectory.
   Netscape stores all cookies in a single cookies.txt file.
   FireFox stores all cookies in a single plain text cookies file.
   Opera stores them in a single cookies.dat file.

When used by legitimate websites, Cookies are commonly used to enhance your browsing experience at their website. Cookies can help you in many ways to add convenience, personalization and even security.

Some examples of how cookies are used here at Webs-a-gogo and other sites are:
-Remembers your preferences, what you want to see, what you don’t, how you want to see it.
-Remembers your name to welcome you back
-Remembers your unique Customer ID at login time, as well as on secure pages in order to display the correct information about your account or preferences
-Remembers your username when logging into our website
-Remembers your Cart ID to show the items you have added to your favorites or cart
-Remembers which boxes you have expanded and which ones you have collapsed so you don’t have to redo it.
-Webs-a-gogo can recognize you when you return so we can greet you personally, and show you content you may have told us you prefer.  This way we don’t waste your time looking and reading through content you have already seen or may not want to see.

They can also be used to customize pages for you based on your browser type or other information you may have provided our Website. Web users must often agree at some point to let cookies be saved for them.  Even though this is not always the case, your computer settings will help to regulate cookies on your system as a form of protection. In general, cookies help legitimate websites serve you better and more efficiently.  When used properly by well intentioned companies with honest business practices, they can even be a luxury.

 

FINE PRINT: You can be sure that Webs-a-gogo will never misuse cookies in ways which may cause you harm or inconvenience.  Your trust in Webs-a-gogo is paramount to us.  We will NEVER use cookies or other web tools to distribute or sell or give your information away.  Our customers trust for a reason, and we intend to keep it that way.  When you say to Webs-a-gogo “yes, you can store this for me”, then that starts an unspoken pact of trust between us.  We take that to mean that you trust us to look out for you and not harm you…in any way.  And since we maintain an honest business practice based on trust, we will stand by that promise of honest business practices.  The truth is, we want your business now and forever, and so we find that treating our clients the way we want to be treated fosters trust and longevity.  So that’s that.  Unfortunately, you will run into many companies on the web, which make very good money by selling and/or leasing their client database.  We hate that!  We hate it when bad sites do it to us and we pledge to never do it to others. Period!  And when we can, we will warn you of them.

  #032910555    Dept/Cat: Support/ Standard of Service

Q: Does webs-a-gogo host adult-oriented, sexually-explicit websites?
A:
  #112808518    Dept/Cat: Support/ Standard of Service

Q: What methods of payment do you accept?
A:
  #112808248    Dept/Cat: Support/ Payment Methods

Q: What procedures do you use to bill me for hosting, domain renewal, etc?
A:
  #112808259    Dept/Cat: Support/ Billing Procedures

Q: Does my commitment to webs-a-gogo hosting carry a minimum time or contract?
A:
  #112808458    Dept/Cat: Support/ Standard of Service

Q: If I decide to cancel my service with webs-a-gogo will I be charged a cancellation fee?
A:
  #112808503    Dept/Cat: Support/ Standard of Service

Q: Do I need to install anything on my computer to use webs-a-gogo?
A:
  #112808522    Dept/Cat: WAG-MOD/ Getting Started

Q: Can I add a hit counter to my site?
A:
  #112808532    Dept/Cat: WAG-MOD/ Counter Manage

Q: How can I create a new Press Article?
A:
  #121908432    Dept/Cat: WAG-MOD/ Press Articles

Q: How can I add pictures to my web pages?
A:
  #121908436    Dept/Cat: WAG-MOD/ Press Articles

Q: How do I add items to my Catalog?
A:
  #122308555    Dept/Cat: WAG-MOD/ Catalog Manage

Q: What is the Control Center?
A:
  #121908452    Dept/Cat: WAG-MOD/ Control Center

Q: How can I remove a link from an object?
A:
  #1229081033    Dept/Cat: WAG-MOD/ Site Links Manage - Homepage Setup

Q: What if I decide I want to change the colors of my site.  Is it a problem?
A:
  #111408341    Dept/Cat: WAG-MOD/ Site Themes/Colors

Q: Do I need any special software to create my site?
A:
  #111708446    Dept/Cat: WAG-MOD/ Getting Started

Q: Will I need any special programming skills to build my site?
A:
  #111708455    Dept/Cat: WAG-MOD/ Getting Started

Q: Can I get help when building my site?
A:
  #112608550    Dept/Cat: WAG-MOD/ WAG-Online Training System

Q: How can people find my site?
A:
  #112808224    Dept/Cat: WAG-MOD/ Site SEO/Identity

Q: Is my site capable of making money?
A:
  #112808232    Dept/Cat: WAG-MOD/ Catalog Manage

Q: Does webs-a-gogo provide phone support?
A:
Yes.  We take great pride in offering "human" support to guide and direct you through your Webs-a-gogo experience.  And we speak English...that's Georgia USA English.  

But it is important to note, we want you to become as self-reliant as possible with your Webs-a-gogo website.  To help you with that goal, we have developed an extensive Online Training System (OTS) which includes Help Files, Frequently Asked Questions (FAQs), Knowledge Base (KB)  and Video Tutorials.  We encourage you to use them FIRST, but we do have a full Support System that includes Chat, Support Action Requests (SAR) and yes...Live Telephone support. 
 
If you can't find your answer in our OTS, fill out a support action request ticket and you'll be contacted ASAP.  The official word is "a solution within 24 hours".   However, we do a pretty good job getting back to you within a few hours.
  #112808242    Dept/Cat: WAG-MOD/ WAG-Live Help

Q: Guests tell me my Guestbook isn’t displaying their entries. What do I do?
A:
  #121908524    Dept/Cat: WAG-MOD/ Guestbook Manage

Q: What is a Navigation Bar?
A:
  #121908407    Dept/Cat: WAG-MOD/ Site Links Manage - Homepage Setup

Q: How do I add a new link to my Navigation Bar?
A:
There are 3 ways to add links to your navigation bar:

…. You can use one of the twenty (20) pre-made links that come with your webs-a-gogo site. These are links to our pre-made pages such as Home, About Us, Contact Form, Catalog, Newsletter, etc. They appear in the upper 1/3 portion of the Navigation Bar and are activated in Section 1B of Homepage Setup feature in the Control Center. If you want to use one of these links, simply check the box next to it. If not, uncheck it.

…. You can create custom, “do-it-yourself” links in Section 2 of the Homepage Setup feature. These links may also be turned on or off, but YOU name them and decide where they link to. They appear in the middle 1/3 of the Navigation bar. You can direct these links to pages within or outside your site.

…. You can produce a link to any page you create using the Press Article feature of the Control Center simply by typing the desired name in the Link Name field of a Press Article. These links appear in the bottom 1/3 of the Navigation Bar.
  #11182008413    Dept/Cat: WAG-MOD/ Site Links Manage - Homepage Setup

Q: How do I remove a link from my Navigation Bar?
A:
  #11182008417    Dept/Cat: WAG-MOD/ Site Links Manage - Homepage Setup

Q: How can I add a guestbook to my website?
A:
  #120308521    Dept/Cat: WAG-MOD/ Guestbook Manage

Q: How can I delete a Press Article?
A:
  #12182008421    Dept/Cat: WAG-MOD/ Press Articles

Q: What is a Press Article?
A:
  #121908429    Dept/Cat: WAG-MOD/ Press Articles

Q: How can I edit a Press Article?
A:
  #121908434    Dept/Cat: WAG-MOD/ Press Articles

Q: How can I change the order of appearance of links in my Navigation Bar?
A:
  #121908444    Dept/Cat: WAG-MOD/ Site Links Manage - Homepage Setup

Q: How do I access the Control Center?
A:
  #121908453    Dept/Cat: WAG-MOD/ Login

Q: How can I add a Catalog and Shopping Cart to my website?
A:
  #121908457    Dept/Cat: WAG-MOD/ Catalog Manage

Q: How can I take payments with my shopping cart?
A:
  #121908459    Dept/Cat: WAG-MOD/ Catalog Shopping Cart

Q: How can I delete an entry from my guestbook?
A:
  #121908526    Dept/Cat: WAG-MOD/ Guestbook Manage

Q: Why when I “cut and paste” data into the Memo sections of a Press Article doesn’t it display correctly?
A:
  #1223081153    Dept/Cat: WAG-MOD/ Press Articles

Q: What is a HotSpot?
A:
  #1223081234    Dept/Cat: WAG-MOD/ Hotspots Manage - Homepage Setup

Q: I read in the FAQ about deleting Press Articles that there are some that should not be deleted. Which ones are they?
A:
  #122208146    Dept/Cat: WAG-MOD/ Press Articles

Q: What is a Link?
A:
  #1229081023    Dept/Cat: WAG-MOD/ Site Links Manage - Homepage Setup

Q: How can I link text in one of my pages to another page?
A:
  #1229081025    Dept/Cat: WAG-MOD/ Press Articles

Q: How can I make a link open a page in another browser window?
A:
  #1229081027    Dept/Cat: WAG-MOD/ Site Links Manage - Homepage Setup

Q: How can I get “mouseover” text to appear for my link?
A:
  #1229081029    Dept/Cat: WAG-MOD/ Site Links Manage - Homepage Setup

Q: How can I link images in one of my pages to another page?
A:
  #1229081031    Dept/Cat: WAG-MOD/ Site Links Manage - Homepage Setup

Q:

I forgot my website login credentials.  Can't remember your username or password  What do I do now?

A:
  #0211091407    Dept/Cat: WAG-MOD/ Login

Q: How can webs-a-gogo offer so many features at no extra cost?
A:
  #1114081215    Dept/Cat: Websites/ Websagogo WAG-MOD website

Q: Does webs-a-gogo offer free websites?
A:
No, and neither do any other companies.  "FREE" websites are usually connected with some type of advertising (pop-ups, pop-unders, etc) or with a hosting company url name  (like "www.hostingcompany.com/yournamegoeshere" for instance).  These sites sometimes drive potential visitors/customers AWAY.   Our websites are fully loaded, fully functional sites that can be configured for business or personal use.  They are inexpensive, but not free and you will NEVER see advertising on them.
  #1114081223    Dept/Cat: Websites/ Websagogo WAG-MOD website

Q: How long will it take after I purchase my domain name and website for the public to be able to view it? 
A:
  #111408334    Dept/Cat: Websites/ Websagogo WAG-MOD website

Q: I just got my new domain name.  What do I do next?
A:
  #111108535    Dept/Cat: Websites/ Websagogo WAG-MOD website