At Webs-a-gogo, we have a Tier system for providing support to our valued customers. This is simply a method for determining who will handle issues raised by our customers while using our products. These Support Tiers are setup to automatically respond when a customer submits a Support Action Request, or SAR Form, into our support system. We have three levels, or Tiers in our support department. Each have specific assignments and protocols for dealing with the important issues our customers raise. These Tiers are listed and explained below.

 

In the end what matters most is that our customers are treated with a sense of inevitable satisfaction. In other words, all of our support staff should have it in their mind that we are going to satisfy our customer, one way or another, and, do it as fast and professional as possible. After all, without our customer, we don't have a job, or a future in this business. As such, when raising a support issue, every customer should be treated as though they are helping us to uncover a problem, and in a very real sense providing us with support. In return, we should endeavor to return the favor in an expeditious and profession manner and do so with a great degree of gratitude.

 

In addition to our constant effort to maintaining a smooth support method, Webs-a-gogo has re-invented the online support rule. It's quite simple actually. Our methods are based on the age-old principle of good attitude and good will toward positive outcome. More simply put... you get a person of your own to help you when you really need it. And not just a person, a Webs-a-gogo Web Specialist who was hired and trained to help YOU!

Click here to learn more about the Webs-a-gogo WEB PAL.